Middle Tennessee · Jan 2025–Aug 2026

HVAC Performance Hub

Owner-ready
A five-minute decision story

Demand is strong. Which service issue is costing capacity?

Follow callbacks from the executive signal to the technician-level action plan.

1/ 5

Executive overview

Your operation at a glance

Revenue$11.28M↑ 14.1% year over year
Gross profit$5.70M50.5% margin
Completed jobs8,72786.6% first-time fix
Callback rate9.9%Quality opportunity
Revenue & gross profitMonthly performance
Revenue Profit
Service mixRevenue by service
System replacement$5.80M
AC repair$1.90M
Commercial$1.10M
Ductwork$908K
Attention neededOwner watchlist
Quality

One technician's callback rate reached 16.8%.

Capacity

Callbacks consumed 426 technician hours.

Sales

$412K in replacement estimates are awaiting follow-up.

Technician comparisonFirst-time fix vs. callbacks
TechnicianRevenueFirst-time fixCallback rate
Marcus Lee$1.34M93.4%5.1%
Sofia Grant$1.18M89.8%7.2%
Caleb Brooks$1.06M86.1%10.4%
Isaiah Turner$948K78.3%16.8%